The Importance of Communication and Teamwork Among the Flight and Cabin

The Importance of Communication and Teamwork Among the Flight and confine clumpTABLE OF CONTENTSABSTRACT 4INTRODUCTION 5Background 5Purpose/Audience 5Sources 5Limitaions 5Scope 5COLLECTED DATA 5Importance of Communication Among the Crew 5Main Cause of Aircraft Accidents 6Duties of the Crew Members 7Expectations of the Crew 7The Crew is a Team 8Intimidatin in the Cockpit 8Cabin Crew is a part of the Team 9Trusting the Crews Judgment 9Crew Resource Management (CRM) 9Outline of CRM Training 10LOFT Training 10Organizing Resources and Priorities 11CONCLUSION 11Summary of Findings 11Interpretation of Findings 11REFERENCES 13ABSTRACTThe majority of aircraft accidents are caused by human error, and an accident orincident is linked unitedly by a chain of errors. Most of these accidents couldhave been avoided by the crew if they would have been communicating to eachother better. Some common errors that occur among the crew are short taskdelegation, assertiveness, and distractions. Crew tr aining in communication andteamwork will append the crews consummation level. Programs like Crew ResourceManagement (CRM) have been developed to try to help the crews work together andreduce the human factor in accidents. CRM includes training inleadership/followership, assertiveness, management, communication, teamwork,decision making, and task delegation. Through programs like CRM crews learn towork together as a team, and when they are working together it is less likely therell be an accident.INTORDUCTIONBackground     The cause for most aircraft accidents (65%) are by crew error (FAA News,1996). When the Crews performance level is low due to poor teamwork andcommunication this is when accidents happen. How can crew error be reduced? Eventhough human error cant be reduced completely through perpetual training andeffort by the crew performance will increase and accidents will be reduced.Purpose/Audience     This report is intended for a frequent audience and will show howimportant it is for the flight and cabin crew to work together and communicateas a team. This report will in like manner examine the CRM program.Sources     Sources have been obtained for this report from the Internet and fromthe Waldo Library, Western Michigan University, Kalamazoo, Mich... ...grams like CRM are very helpful in instilling these principles andbreaking the bad habits. despicable attitiudes and habits cant be changed overnight.Thats why there is a need for recurrent CRM training. Communicaiton andteamwork is the key to safe and effective operations. Theres no "I" in CREW butthere is "WE".REFERENCESChute, R. D. & Wiener, E. L. "Cockpit/cabin communication I. A tale of twocultures." http//olias.arc.nasa.gov/personnel/people/RebeccaChute/JA1.htm..Oct 1996.Federal Aviation Administration. (1995) Crew resource management training (AFS-210, AC no. 120-51B). Washington, D. C.Nader, R. & S mith, W. J. (1994). Collision course The truth about airlinesafety. PA TAB Books.FAA News. "Atlantic coast airlines first to use FAA crew performance program."http//www.dot.gov/affairs/apa15596.htm. Sept 1996.Helmreich, R. L. "The evolution of crew resource management."http//www.psy.utexas.edu/psy/helmreich/iata96/htm. Oct 1996.Chute, R. D. & Wiener, E. L. (1996). Cockpit-cabin communicaiton II. shall wetell the pilot? The International Journal of Aviaiton Phychology, 6 (3), 211--229